What is the difference between marble and luxury stone?
Marble is a natural stone formed from limestone, known for its elegant veining and wide range of colors. Luxury stone refers to rare and exotic natural stones with unique patterns and exceptional durability, making them ideal for high-end custom projects.
Where can luxury stone be used in home decor?
Luxury stone is often used for feature walls, kitchen countertops, bathroom vanities, and dining tables. Its unique patterns and durability add a touch of luxury to any space.
Is natural stone safe in terms of radiation?
All our stones undergo rigorous testing and comply with international safety standards. Radiation levels are well below safety limits, making them safe for home use.
Will the color of natural stone change over time?
Natural stone may experience slight color changes when exposed to sunlight for extended periods. However, regular maintenance can slow down this process.
Do you offer customization services?
Yes, we provide end-to-end customization services, including material selection, design, and fabrication, to meet your unique needs.
How long does a project typically take?
Project timelines depend on the type of stone, complexity of fabrication, and shipping distance. Generally, it takes 4-8 weeks. We will provide a detailed schedule based on your requirements.
How can I get a quote?
You can submit a request form on our website or contact our customer service team. We will provide a detailed quote based on your project needs.
Will the stone be damaged during transportation?
We use professional packaging and shipping methods to ensure the safe delivery of your stone. In the rare event of damage, we will provide a solution.
How do I clean a marble countertop?
Use a neutral cleaner and a soft cloth. Avoid acidic or alkaline cleaners, as they can damage the surface.
What should I do if my stone surface gets scratched?
Minor scratches can be repaired with professional polishing. For deeper scratches, please contact our after-sales team.
How can I prevent staining on natural stone?
We recommend sealing the stone regularly to prevent liquids from penetrating the surface.
How often does natural stone need maintenance?
Depending on usage, we recommend professional maintenance every 6-12 months to preserve the stone’s luster and durability.
Where do your stones come from?
Our stones are sourced from premium quarries worldwide, including Italy, Greece, and Brazil, ensuring the highest quality.
Do you have environmental certifications?
Yes, we adhere to strict environmental standards, and all our stones comply with international certifications. We are committed to sustainability.
Can I view your past projects?
Yes, you can explore our portfolio in the "Case Studies" section on our website to see our design capabilities and craftsmanship.
What if I’m not satisfied with the product?
We offer a comprehensive after-sales service. If there are quality issues, please contact our customer service team to discuss returns or replacements.
What payment methods do you accept?
We accept credit cards, bank transfers, and other payment methods. Please let us know your preference.
How can I contact your customer service team?
You can reach us via the live chat tool on our website, email, or phone. Our team will respond promptly.
Do you provide design advice?
Yes, our design team can offer professional stone selection and styling recommendations based on your space and preferences.
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